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At Chase Beauty, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That's why we believe that our store policies should be fair, clear, and transparent. Below you will find a list of all our policies. If you can't find the information you're looking for-please don't hesitate to contact us today! 

Shipping & Processing Times:


  • Orders placed Monday-Friday (excluding major holidays) will be shipped within 24-48 hours upon receipt.


  • Orders placed on Saturday and major holidays will be shipped the following business day. 


Returns & Exchanges 

Due to the nature of our products, and for sanitary purposes we do not offer refunds or exchanges. Except in the case of receipt of damaged products. Within 14 days of package receipt, if you receive a damaged item please immediately send us a picture of your shipment box, as well as the items that arrived damaged, along with package receipt to and we will be happy to assist you. We will only send replacements for damaged, and or  missing products within 14 days of receipt of package.   


*****Please note, our lashes are handmade, so discrepancies may occur.If the lashes differ from one another regarding their hair assignment, this may not constitute as damage******

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